Riddle me this: What am I?

Riddle me this.

What am I?

  1. I helped win the war against the Nazis.
  2. By the time you finish reading this paragraph, I would’ve saved the lives of 100s of children.
  3. I can transform a business overnight, with huge improvements in customer serviceemployee satisfaction, and profit margins.
  4. Many books are written about me. Yet many (even smart) people dismiss me; and the few who don’t are reaping all the benefits.

What am I?

Let me know your thoughts and I will reveal all in my next post.